| Description |
*Business Process:*
At the end of each month, the customer will run service charges and post them. They will send the statement to the customer. If the customer decides after posting that they want to forgive service charges, they will go back to service charges and select the invoice to Forgive. By selecting Forgive, it will create a journal entry for the SC and should no longer be part of the open AR balance.
Steps to Recreate:
1. Create an Invoice
2. Calculate Service Charges for the invoice. Extend the as of date far enough into the future so it would calculate service charges.
3. Post the service charge.
4. Forgive the service Charge.
*Issue* : Service Charge that were forgiven tagged as 'Paid' and 'Forgiven':
!pastedImage_d129834_0.png|height=234,width=936!
*Accepted* : Forgiven SC should be tag as 'Forgiven' not Paid.
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