| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-233480 - Accounts becoming inactive - HUGE problem|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-233480]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-233480 - Accounts becoming inactive - HUGE problem|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-233480]
+ *Steps:* +
Replicated in source.
1. Go to sales > customers > customer tab > misc tab.
2. Select a customer from the list. Make sure the account is active.
3. Go to contacts and remove a contact from the list and save. A message will display "The record you are trying to delete is being used. The entity has been set to inactive."
4. Click close and no when prompted "do you want to save changes you made?"
5. Go back to customers > customer tab > misc tab.
+ *Result:* +
The account becomes inactive.
Refer to the video for reference.
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