| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-238662 - Forgiven Fin Chg is debiting a sales account|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238662]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-238903 - Forgiven Service Charges posting to wrong gl|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238903]
+ *Steps:* +
1. Setup service charge GL account in common info > company locations > GL accounts tab.
2. Create an invoice way past the customer's terms to incur a service charge and post.
3. Calculate service charge for the same customer and post.
4. Forgive service charge.
+ *Results:* +
Forgiven service charges should debit the service charge account setup in step #1. Why is it going to a different account? What is service charges account for in company location if it's not for service charge?
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