| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-237468 - Customer Balances not reflecting correctly|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-237468]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-238861 - Inquiry screen balances are not correct|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238861]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-238861 - Inquiry screen balances are not correct|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238861]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-237685 - More accts with incorrect balances|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-237685]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-237685 - More accts with incorrect balances|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-237685]
+ *Steps:* +
1. Lookup customer 0000032044 balances through the following:
* sales > customers > customer tab > AR balance.
* sales > inquire balance.
* F9 customer inquiry.
* sales > new receive payment.
* sales > customer aging report.
2. Do the same for HELTBO and CPMINI.
+ *Result:* +
Balances in customer inquiry are not correct.
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