AR Aging Dashboard does not return results

Issue No: AR-11225
Created 11/8/2019 11:40:38 AM
Type Integration
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 19.1
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-238019 - AR Aging Dashboard does not return results|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238019] This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-238019 - AR Aging Dashboard does not return results|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238019] + *Steps:* +   Pull up AR Aging dashboard panel remotely through the customer's environment.   + *Result:* +   AR Aging Dashboard does not return results. No console error. Stuck in loading.   + *Note:* +   I just had the customer upgraded to the latest software release since it worked during my local during my testing. But did not worked in them.   Query worked perfectly backend. See comment.