Customer aging report not balance for old records with forgiven Service Charge

Issue No: AR-11211
Created 11/18/2019 3:10:51 AM
Type Bug
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 19.1
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-238618 - Customer Aging Report doesn't match GL|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-238618]           This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.     [HDTN-212611 - AR Balance /Activity not matching to manual books|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-212611]           This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-208128 - RE: Customer aging report not balance|http://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-208128]             Version: 17.3.1212.184     + *Steps:* +   1. Restore customers database. See environment for database backup.   2. Go to Sales > Customer Aging Report.   3. Generate report as of 8/31/2017.   + *Result:* +   !pastedImage_d126955_0.png!