| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-237366 - Customer statement balance does not match running balance|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-237366]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-237366 - Customer statement balance does not match running balance|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-237366]
+ *Steps:* +
1. Create a new customer.
2. Create invoices and post.
3. Calculate service charges.
4. Generate customer statement through sales > report > customer statements. See comment.
5. Forgive service charge.
5. Re-run customer statement through sales > report > customer statements. See comment.
+ *Issue:* +
The running balance is $298.18. While the total balance and amount due are $300. The difference is the service charge that was forgiven. See comment.
Other statement format should be the same.
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