| Description |
Currently in Origins AG we have an option to Pay Out Credit Balance. Typically this feature is used if a customer wants to close out their account and there is a credit balance and no open invoices to apply the credit too. So monies are needing to be refunded to the customer. The user would then need to process the Pay Out Credit Balance program to issue a check to the customer. This updates checkbook balance and creates a payment entry on the payments edit list. Because there is a payment pending it will then appear in the Pending Payments total of customer inquiry. It will also show in the detail of the Payments Inquiry screen as PND (pending). However, once the payment batch has been posted, then it will reduce from the credit balance byt he amount entered, it will remove from the pending payment, but does not keep the detail in the Payments Inquiry as showing as posted. This is due to it being considered as an adjustment, which does not retain in this area. There are multiple programs that would need to be updated to handle and is to large scale to make a change to Ag Origin. Creating incident for tracking purposes so that this information is reflected correctly with the i21 project. See attached word document for testing purposes to replicate.
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