| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-255793 - Unable to Post New Voucher Detail for PAY-28467 - James E Bird|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-255793]
Please reference HDTN-255303 reported in December 2020. This new Help Ticket is reporting the same error. I am trying to Post Pay Voucher Detail - PAY-28467 - for James E Bird for $33,732.30. The Vouchers all have the taxes waived due to the bushels used for the settlement having been under Loan. There is a Loan Payoff attached to this Detail - VPRE 317 for $104,439.15 that is being deducted from the settlement vouchers, leaving a remaining balance to be paid of $33,732.30 (Please see the attachments for a copy of the Voucher Detail for reference). I am receiving 2 different error messages - "“Debit and credit amounts are not balanced” and “There was no bill to pay on this payment”. I need immediate help to get these errors cleared so the Detail can be posted. I have a customer waiting for their payment. Thanks.
[Jill Harrison|jill@mcpcoop.com] ; [Donna Kaseberg|dkaseberg@mcpcoop.com] ; [Dan Ellefson|dellefson@mcpcoop.com]
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