| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-245200 - VOID CHECK - NEED TO PRINT NEW CHECK|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-245200]
Customer printed and then later voided a refund check. They should be able to create a new voucher to pay the refund but the the Void action did not mark the cash refund as unpaid. PAY-20369
Seems to be a failure in the process when voiding a chekc in AP.
Data fix to mark the cash refund as unpaid.
!pastedImage_d134914_0.png|height=272,width=1002!
!pastedImage_d134914_1.png|height=928,width=1913!
Steps:
1. Create Vendor/Customer entity
2. Create Customer Prepayment and pay. Post the Receive Payment:
!pastedImage_d134914_2.png|height=486,width=778!
3. Open the Customer Prepayment and Process Refund.
!pastedImage_d134914_3.png|height=561,width=877!
4. Post the Pay Voucher Detail created.
!pastedImage_d134914_4.png|height=521,width=765!
5. Click Process Payment and print check.
6. Once printed, open the Pay Voucher Detail and void.
!pastedImage_d134914_5.png|height=520,width=769!
7. Reopen the Cash Refund
Issue:
!pastedImage_d134914_6.png|height=563,width=878!
!pastedImage_d134914_7.png|height=225,width=539!
Acceptance:
Amount Received should be 0.00
Amount Due should the the total cash refund
Should be marked as unpaid.
|