| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-197163 - creating 2 pay records but only one exists|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-197163]
From Customer:
After posting a payment the batch posting detail screen comes up and it is showing 2 pay-#s
Pay-16314 there was no bill to pay on this payment
Pay-16314 posting negative payments is not allowed
Pay-16315 Transaction successfully posted
When you try to view pay-16314 it says that that record is no longer available.
We got this the last couple times we have tried to post a payment.
Appears that 2 pay records are being created, but only one is posting.
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